Certificate IV in Community Services
If you’re searching for an entrance into a career where you can support individuals, groups, or communities, this nationally recognised Certificate IV in Community Services will get you there.
Learn the skills and knowledge to provide support, advocacy, or interventions across a range of services including community service, case work or case management. Study online at Swinburne Open Education.
Course code: CHC42021
Delivery mode: Online
Course duration: 18 months
Qualification: Certificate IV
Eligibility: This course is not available to International students
Nationally recognised: Yes
Awarded by: Swinburne University of Technology
Assessments
Online quizzes, including multiple choice and short answer questions
Portfolio of evidence
Written reports
Case studies
Video and audio role plays and demonstrations.
Kick start your career in community services with a nationally recognised Certificate IV.
Study online to gain a Certificate IV in Community Services (CHC42021) with Swinburne Open Education. This nationally recognised certificate offers you specialised knowledge and skills required to support individuals, groups or communities.
This online course is designed to develop skills and knowledge required to provide support, advocacy or interventions across a range of services including community service, case work or case management. You will develop skills in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
After graduating this community services course you will be qualified to work in roles such as case worker, community support worker or child safety officer.
You can study online and continue your current work and life. Enrol to study Community Services online. Work towards your Certificate IV with Swinburne Open Education.
This course is not available to International students.
You will learn:
Specialised knowledge and skills required to support individuals, groups or communities.
Skills to provide support, advocacy or interventions across a range of services including community service, case work or case management.
Skills in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
Career outcomes
Case worker
Community support worker
Child safety officer
Domestic and family violence case worker.
Start your career in the community services sector
Source: Career outcome information from Your Career (July 2024).
Why study Certificate IV in Community Services online
This nationally recognised certificate offers you specialised knowledge and skills required to support individuals, groups or communities.
Learn the skills and knowledge to provide support, advocacy, or interventions across a range of services including community service, case work or case management.
Our flexible online study allows you to continue with your current role while you study.
Study online with Swinburne Open Ed
Designed and delivered online so you can learn anywhere, anytime
Study on any device - desktop, tablet or mobile
Learn through regular trainer-lead online sessions and native content
Engage with your learning community through online forums and messages
Download your free course guide
Enter your details and the Swinburne Open team will send you a free course guide with the info to get started. An Enrolment Consultant will be in touch to discuss your options and answer any questions you may have.
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Online course modules
Once you have enrolled in this course, you can access our online platform and start with the first module. You will need to complete a module and then the next module becomes available to you.
This online course contains 16 online modules, which have been designed to cover the following units of competency, including 7 core units and 8 elective units. This community services course contains an introductory module.
Expand units below, to get an understanding of topics and objectives.
CHCADV001 Facilitate the interests and rights of clients
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
CHCCOM002 Use communication to build relationships
This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
CHCDFV001 Recognise and respond appropriately to domestic and family violence
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCLEG001 Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
CHCPRP001 Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
HLTWHS002 Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
BSBCRT411 Apply critical thinking to work practices
This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.
CHCCCS004 Assess co-existing needs
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCCS014 Provide brief interventions
This unit describes the skills and knowledge required to assess intervention needs, and then to implement and monitor brief intervention strategies for people at various stages of the change process.
CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
CHCMGT005 Facilitate workplace debriefing and support processes
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
CHCMHS001 Work with people with mental health issues
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
CHCPRP003 Reflect on and improve own professional practice
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
HLTAID011 Provide First Aid
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.
Course requirements
Online study FAQs
We understand you need to fit study around your busy life. Our online learning platform is designed with this in mind, so you can study on any device, anywhere, anytime. Here are answers to some frequently asked questions.
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