Certificate IV in Information Technology
Start your new career in information and communications technology (ICT) with the online ICT40120 Certificate IV in Information Technology. Earn a nationally recognised certificate with Swinburne Open Education.
Course code: ICT40120
Delivery mode: Online
Course duration: 18 months
Qualification: Certificate IV
Eligibility: This course is not available to international students
Nationally recognised: Yes
Awarded by: Swinburne University of Technology
Assessments:
Online quizzes, including multiple choice and short answer questions
Portfolio of evidence, written reports & case studies
Video and audio role plays and demonstrations
If you’re looking to start a career in information and communications technology (ICT), the Certificate IV in Information Technology will get you there.
This nationally recognised course teaches you how apply a wide range of skills in varied work contexts.
This information technology course equips you with expertise in implementing maintenance procedures, troubleshooting system applications, and contributing to cyber security risk management.
You’ll also learn how to establish database backup and restore procedures, install, configure, and test networks and servers in organisations, and provide technical support to clients.
With a predicted 38.9% job growth over the next five years for Systems Administrators and IT Support Officers/Technicians*, you’ll graduate ready to join a rapidly growing industry.
*Seek.com.au
Enjoy the flexibility of online study at your own pace. Gain a nationally recognised Cert IV in Information Technology (ICT40120). Enrol now to study online with Swinburne Open Education.
This course is not available to International students.
Skills you'll learn
Comply with IP, ethics and privacy policies in ICT environments
Apply advanced critical thinking to work processes
Contribute to cyber security risk management
Apply introductory programming techniques
Identify and resolve client ICT problems
Your career opportunities
Computer Technician
IT/ICT Support Officer
IT Support Technician
IT Technician
Service Desk Analyst.
Start your information technology career
Source: Career outcome information from Your Career (Apr 2025).
Why study Certificate IV in Information Technology online
This information technology course is nationally recognised.
Graduate ready to join a rapidly growing industry.
Gain skills in maintenance procedures, troubleshooting applications, and supporting cyber security risk management.
Learn to establish database backups, install and test networks and servers, and provide technical support
Flexible online study at your own pace while keeping your job.
Study online with our world-class learning platform
Designed and delivered online so you can learn anywhere, anytime
Study on any device - desktop, tablet or mobile
Learn through regular trainer-lead online sessions and native content
Engage with your learning community through online forums and messages
Download your free online course guide
Enter your details and the Swinburne Open team will send you a free course guide with the info to get started. An Enrolment Consultant will be in touch to discuss your options and answer any questions you may have.
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Online course modules
Once you have enrolled in this online course, you can access our online platform and start with the first module. You will need to complete a module and then the next module becomes available to you.
This Cert IV information technology course contains 21 online modules, which have been designed to cover the following units of competency, including 7 core units and 13 elective units. This course contains an introductory module.
Expand units below, to get an understanding of topics and objectives.
BSBCRT404 - Apply advanced critical thinking to work processes
This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation.
BSBXCS404 Contribute to cyber security risk management
This unit describes the skills and knowledge required to contribute to cyber security risk management, which includes assisting in developing and managing associated risk management strategies.
ICTICT426 - Identify and evaluate emerging technologies and practices
This unit describes the skills and knowledge required to identify emerging technologies and practices in the ICT sector and evaluate their potential impact on organisational practices.
ICTICT443 - Work collaboratively in the ICT industry
This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members.
ICTICT451 - Comply with IP, ethics and privacy policies in ICT environments
This unit describes the skills and knowledge required to comply with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies.
ICTPRG302 - Apply introductory programming techniques
This unit describes the skills and knowledge required to create simple applications through introductory programming techniques.
ICTSAS432 - Identify and resolve client ICT problems
This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required.
BSBPEF402 Develop personal work priorities
This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
BSBXCS402 Promote workplace cyber security awareness and best practices
This unit describes the skills and knowledge required to promote cyber security in a work area. It applies to those working in a broad range of industries who as part of their job role support policies, procedures and practice within an organisation that promote cyber security.
BSBXCS403 Contribute to cyber security threat assessments
This unit describes the skills and knowledge required to support maintaining a cyber secure network through identifying cyber security threats for an organisation.
ICTCYS407 Gather, analyse and interpret threat data
This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies.
ICTICT428 Select cloud storage solutions
This unit describes the skills and knowledge required to select cloud storage solutions based on the analysis of organisational requirements. It includes the development of implementation strategies to ensure that the organisation is prepared for the implementation of the selected cloud storage solutions.
ICTICT435 - Create technical documentation
This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply.
ICTICT517 Match ICT needs with the strategic direction of the organisation
This unit describes the skills and knowledge required to ensure information and communications technology (ICT) products and systems match the strategic direction of the organisation.
ICTNWK422 Install and manage servers
This unit describes the skills and knowledge required to install and manage a server. It includes the ability to conduct initial configuration and testing, administration, software distribution and updates, profiling and troubleshooting.
ICTNWK424 Install and operate small enterprise branch networks
This unit describes the skills and knowledge required to utilise networking fundamentals, including wide area network (WAN) technologies, basic security, route and switch operations as well as to configure simple networks.
ICTPMG411 Support small scale ICT projects
This unit describes the skills and knowledge required to support the management of low risk, straight forward Information and Communications Technology (ICT) projects within an organisation.
ICTSAD502 Model data processes
This unit describes the skills and knowledge required to gather process data and business information in order to model data processes within an organisation.
ICTSAS441 Support ICT system software
This unit describes the skills and knowledge required to support Information and Communications Technology (ICT) system software through the management of ICT system files, management of ICT system security, ICT system backups and ICT system restores.
ICTSAS530 Use network tools
This unit describes the skills and knowledge required to select, operate and test an array of networking tools to maintain high security networks.
Course requirements
Online study FAQs
We understand you need to fit study around your busy life. Our online learning platform is designed with this in mind, so you can study on any device, anywhere, anytime. Here are answers to some information technology frequently asked questions.
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